A Legal Disclaimer
This privacy policy for Dream Hair ("we", "us", or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website at www.dreamhair.org.uk, or any website of ours that links to this privacy notice.

• Engage with us in other related ways, including any sales, marketing, or events.

What Type of Information Do We Collect?
We receive, collect, and store any information you enter on our website or provide to us in any other way. This includes:

• Personal information: such as your name, email address, postal address, phone number, password, and communications.

• Transaction and payment details: including billing information and payment method (note: full credit card information is not stored by us — see “How we store, use, share and disclose” below).

• Order and delivery information: including shipping addresses, phone numbers, order history, delivery preferences, and any special instructions needed to fulfil your orders.

• Profile information: such as product reviews, recommendations, and personal preferences.

• Technical data: including Internet Protocol (IP) address used to connect your computer to the Internet, browser type, device information, session duration, pages visited, page interaction information, and methods used to browse away from the page.

We may also collect aggregated statistical data and other non-personal information to improve our services and website performance.
How Do We Collect Information?
We collect personal information when you:

• Make a purchase or conduct a transaction on our website.

• Register for an account or create a profile.

• Submit a contact form, enquiry, or feedback.

• Subscribe to our mailing list or consent to receive marketing communications. By providing your mobile phone number on our website, you consent to receiving SMS marketing messages and notifications from Dream Hair. Message frequency varies. Standard message and data rates may apply. By providing your phone number, you consent to receive automated marketing text messages from Dream Hair. Consent is not a condition of purchase

• We use your phone number to send transactional updates (such as order notifications) and promotional messages. You may opt out of SMS marketing at any time by replying STOP to any of our messages. For help, reply HELP or contact us at dreamhairshrewsbury@gmail.com.

• Your phone number will be stored securely and will not be shared, sold, or rented to third parties for marketing purposes.

• Engage with us via social media, events, or surveys.

Your personal information will be used only for the specific purposes stated in this policy.
Why Do We Collect Such Personal Information?
We collect non-personal and personal information for the following purposes:

• To provide and operate the Services, including processing and delivering orders.

• To provide our users with ongoing customer assistance and technical support.

• To contact visitors and users with general or personalised service-related notices and promotional messages.

• To create aggregated statistical data to improve our services and customer experience.

• To comply with any applicable laws and regulations.

How Do We Store, Use, Share, and Disclose Personal Information?
Our company is hosted on the Wix.com platform, which provides us with the online infrastructure to sell our products and services to you. Your data may be stored through Wix’s data storage, databases, and general applications on secure servers protected by a firewall.
Payment Information:
Payment transactions are processed securely by our payment service providers (such as Wix Payments, Stripe, or PayPal). We do not store full credit card details on our servers. Only limited transaction data necessary for record-keeping, refunds, and fraud prevention is retained.
Order Fulfilment and Shipping:
We may share certain personal information (such as your name, delivery address, and contact number) with trusted delivery partners and couriers solely for the purpose of delivering your orders.
Third Parties:
We do not sell, rent, or trade your personal data. However, we may share aggregated non-personal information with business partners or analytics providers to improve our services.
How Do We Communicate With Our Site Visitors?
We may contact you to:

• Notify you regarding your account or order.

• Troubleshoot problems or resolve disputes.

• Collect fees or payments owed.

• Poll your opinions through surveys or questionnaires.

• Send updates about our company, products, or services.

• Enforce our User Agreement or applicable laws.

We may contact you via email, telephone, text message, or postal mail.
Marketing Communications:
If you have opted in to receive marketing communications, we may send you information about new products, special offers, or promotions. You can withdraw your consent to receive marketing messages at any time by clicking the "unsubscribe" link in any email or by contacting us directly.
How Do We Use Cookies and Other Tracking Tools?
We use cookies for important reasons, such as:

• To provide a great browsing experience for visitors and customers.

• To identify registered members (users who registered to the site).

• To monitor and analyse the performance, operation, and effectiveness of the Wix platform.

• To ensure our platform is secure and safe to use.

• To personalise content and product recommendations based on your browsing behaviour (e.g. remembering products such as hair extensions, toppers, or accessories you viewed).

To opt out of being tracked by Google Analytics across all websites, visit: http://tools.google.com/dlpage/gaoptout.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy — including processing orders, providing customer support, complying with legal obligations, resolving disputes, and enforcing agreements. Once personal data is no longer required, it is securely deleted or anonymised.
How Can You Withdraw Your Consent?
If you no longer want us to process your data, please contact us at dreamhairshrewsbury@gmail.com. You can also request access to, correction of, or deletion of your personal data at any time.
Privacy Policy Updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon being posted on the website. If we make material changes, we will notify you here so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and Contact Information
If you would like to access, correct, amend, or delete any personal information we have about you, or if you have any questions about this policy, please contact us at:
📧 dreamhairshrewsbury@gmail.com